Privacy
Last updated: October 18, 2026
This page explains what information BuiltBasic gets, why, and who else sees it. The short version: we only use your info to build your website and bill you, and we never sell it.
1. What we get
- When you message us. Our contact form doesn't save anything on our website. It opens WhatsApp or your email app with your message filled in, and you choose to send it. We then have whatever you sent, like your name, business, email, phone, and message.
- When you sign up and pay. Payments are handled by Stripe. Stripe collects your card or bank details. We never see your full card number. We see your name, email, phone, billing address, and the last 4 digits of your card.
- Stuff you send for your website. Your logo, photos, words, hours, and business details.
- Visits to our website. We use Vercel Web Analytics to count visits and see which pages people look at. It doesn't use cookies and doesn't tell us who you are.
- Facebook / Instagram ads. We use the Meta Pixel. It uses cookies to tell Meta when someone visits our site or signs up after seeing our ads, so we can show our ads to the right people and see which ones work. You can control ad settings in your Facebook account, or block cookies in your browser.
- How people use our pages. We use Microsoft Clarity to see where people click and scroll, using cookies and replays of visits. We hide what you type into forms, so it never sees your name, phone, or email.
2. How we use it
- To talk with you and answer your questions.
- To build, run, and update your website.
- To charge your plan and send receipts.
- To buy and manage your web address (domain).
- To make our own website better.
3. Who else sees it
Only the services we need to do the job:
- Stripe: payments and billing.
- Vercel: hosts our website and yours, and registers web addresses.
- Meta (Facebook / Instagram): measures our ads with the Meta Pixel.
- Microsoft: shows us how people use our pages with Microsoft Clarity.
- WhatsApp and email providers: when you message us.
We don't sell or rent your information. We'd only share it with others if the law requires us to.
4. How long we keep it
We keep your info while you're a customer, and after that only as long as we need it for taxes, records, or to settle a problem. Ask us anytime and we'll delete what we don't have to keep.
5. Your choices
- Ask to see, fix, or delete the info we have about you.
- Update your card and contact details yourself on the Manage billing page (link at the bottom of our website).
- Tell us to stop messaging you, other than about your account.
6. Keeping it safe
Payments go through Stripe, and our site uses a secure connection (the padlock in your browser). No system is perfect, but we only keep what we need and use trusted services.
7. Kids
Our services are for businesses. We don't knowingly collect info from children under 13.
8. Changes
If we change this page, we'll update the date at the top.